Account Termination Policy

This Termination of Account Policy outlines the conditions under which Riven Rio may suspend or terminate a user's account on our website or mobile app.

Voluntary Termination

You may terminate your account at any time by contacting our customer support at support@RivenRio.com or using the. Upon termination:

• Your account will be deactivated, and you will lose access to past orders and saved preferences.

• You may request permanent data deletion under our Privacy Policy.

Involuntary Termination

We reserve the right to suspend or permanently terminate your account, without prior notice, for any of the following reasons:

• Violation of Terms & Conditions or Privacy Policy

• Fraudulent activity or misuse of the platform

• Multiple failed payment attempts or chargebacks

• Abusive or threatening behavior towards our staff or users

• Use of bots, scrapers, or unauthorized automation tools

• Creating duplicate or fake accounts

• Any other activity deemed harmful to our business, brand, or users

Effect of Termination

If your account is terminated:

• Access to your account, order history, and stored data may be revoked immediately.

• All pending orders may be canceled at our discretion.

• Any loyalty points, discounts, or promotions linked to your account may be forfeited.

• You may be prohibited from re-registering or using our platform in the future.

Dispute & Reinstatement

If you believe your account was suspended or terminated in error, you may contact our support team at supportRivenRio.com within 7 days of termination. We will review your case and may, at our sole discretion, reinstate your account if justified.