Privacy Policy
At Riven Rio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our mobile app. By accessing our platform, you agree to the practices described in this policy.
Information We Collect
When you interact with our website or app, we may collect the following types of information:
Personal Information
We collect information that directly identifies you, including:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed via secure third-party services)
Account login credentials
Non-Personal Information
Automatically collected data includes:
Device type, operating system, browser type
IP address
App usage data
Pages visited, products viewed, time spent on the platform
Cookies and Similar Technologies
We use cookies and tracking technologies to enhance user experience, analyze website traffic, personalize content, and provide relevant ads. You can not manage cookie preferences in your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
To process your orders and deliver products
To create and manage your user account
To provide customer support and respond to inquiries
To improve our website, app, and services
To send transactional messages (e.g., order updates)
To deliver marketing and promotional content
To detect and prevent fraudulent activities
To comply with legal obligations
Sharing Your Information
We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties to perform services on our behalf:
Service Providers
Payment gateways (e.g., credit card, VISA, Mastercard, PayPal, debit card, google pay, UPI, Paytm, phone pay )
Logistics and delivery partners
Marketing and advertising partners
Legal Disclosures
We may share your data if required by law or in response to legal processes, to protect our rights or the safety of users.
Data Security
We take data protection seriously and implement physical, electronic, and procedural safeguards, including:
Secure Socket Layer (SSL) encryption
Secure payment gateways
Access controls and data minimization
Regular security audits
While we do our best, no online transmission is 100% secure. We recommend safeguarding your passwords and logging out after use.
Your Rights & Choices
Depending on your location, you may have rights under privacy laws such as the GDPR or CCPA, including:
Right to access your personal data
Right to correct or update your information
Right to delete or request restriction of use
Right to object to marketing or withdraw consent
Right to data portability
To exercise any of these rights, contact us at supportrivenrio.com.
Retention of Data
We retain your data only as long as necessary for the purposes outlined in this policy, including legal, accounting, or reporting obligations. When your data is no longer needed, it will be securely deleted or anonymized.
Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we learn that a child has provided us with personal information, we will delete it promptly.
Third-Party Links
Our website or app may contain links to other websites. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
International Users
If you are accessing our platform from outside Country, please note that your information may be transferred to and processed in Your Country, where data protection laws may differ from your jurisdiction.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make changes, we will revise the "Effective Date" above. Continued use of our services after changes means you accept the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Riven Rio
Email: supportRivenRio.com
India.
