We want you to love your purchase from Riven Rio. If you’re not completely satisfied, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

Eligibility for Returns

We accept returns for the following:

• Wrong item received

• Damaged or defective product

• Size or fitting issues (apparel only, based on availability)

To be eligible for a return:

• Items must be unused, unwashed, and in original condition

• All tags, labels, and packaging must be intact

• Return request must be raised within 7 days of delivery

• Items purchased on sale, under final clearance, or marked as "non-returnable" are not eligible

How to Initiate a Return

To request a return, please contact our support team at:

📧 Email: support@RivenRio.com
Or log in to your account and use the “Return Request” option.

Please include:

• Order number

• Reason for return

• Clear photos

Return Shipping

• For defective or incorrect items, return shipping is free

• For size exchanges or voluntary returns, return shipping charges may apply or be borne by the customer

• You may be asked to use our recommended courier

Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed as follows:

• Online payments: Refunded to the original payment method within 7–10 business days

• Cash on Delivery orders: Refunded via bank transfer or UPI

• Store purchases: Refunds may be offered as store credit or exchange, depending on policy

Note: Shipping charges are non-refundable

Exchanges

We offer exchanges on apparel for size or fitting issues, subject to stock availability. Please follow the same process as returns and mention "Exchange" as the reason.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Innerwear, lingerie, and swimwear

• Custom-made or altered garments

• Accessories (earrings, masks, etc.)

• Items marked "final sale" or "non-returnable"

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or payment method

• Then contact your bank or card provider — processing times may vary

• If still unresolved, contact us at supportRivenRio.com

Need Help?

We’re here to make your shopping experience smooth and worry-free.

📧 Email: support@RivenRio.com
⏰ Customer Service Hours: [Your Timing, e.g., Mon–Sat, 10am–8pm]